FAQ’s & How To’s

Q: How do I know if my loved one's prison/facility will allow your products? 
A: It's always best to contact the mailroom and ask about the specific regulations to that facility as to what's allowed through the mail. 

Q: Do you make changes to certain packages if we can't send certain items?
A: Yes, anything you need me to do in order for your items to pass through the facility mailroom, I can do! 

Q: My loved one can't get "homemade" cards, what can I do?
A: We can print your card on regular paper instead of cardstock, we can add barcodes, and we can even make them flat.

Q: Do you provide printable PDFs instead of having them shipped?
A: Unfortunately, at this time we do not.

Q: I added a bunch of items to my cart however my shipping is way too high, why is this?
A: Usually if shipping looks oddly higher than normal, it means you may have a pre-order item in your cart, pre-order items never ship with non-pre-order items. 

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